Why Lifeline?  |  How it Works  |  AutoAlert  |  Get Started

The Lifeline Personal Emergency Response System ensures that older adults or people with special needs who live alone can get quick assistance when needed.

HHC at Home Independence at Home Lifeline Emergency Response SystemWith the press of a button, Lifeline can connect you to the right help for the situation such as emergency services or just the assistance of a family member or friend to help you back on your feet.

  • Easy to Use
  • Fast Access to Help
    24 hours a day 365 days a year
  • Affordable
  • Increased peace of mind for you and your family



Why Lifeline?

When you experience a fall, medical issue, or other emergency, every second counts. If you are alone, delayed medical care can jeopardize your recovery and your independence! The Philips Lifeline Medical Alert Service provides simple, fast access to help 24 hours a day, 365 days a year.

Lifeline, the #1 Medical Alert Service:

  • Is trusted by thousands of hospitals
  • Is recommended by over 65,000 healthcare professionals
  • Has helped provide more than 6 million people with the peace of mind and confidence to help maintain independent living at home

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How it Works

LifeAlert Step 1

1: Summon Help

Simply push your Lifeline Help Button at any time to connect to our 24/7 Response Center.  Note: If you have our Lifeline with AutoAlert option, you will get an added layer of protection, as your AutoAlert Help button will automatically place a call for help if a fall is detected and you are unable to push your button.

LifeAlert Step 2

2: Hear a Reassuring Voice

A Lifeline Response Associate will access your profile and assess the situation.

LifeAlert Step 2

3: Know help is on the way

Our Associate will contact a neighbor,loved one, or emergency services based on your specific needs, and will followup to confirm that help has arrived.

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How Would You Get Help at a Moment Like This? The FIRST medical alert pendant that can call for help even when you can't. 

Our Lifeline with AutoAlert * option also enables you to push the pendant-style button for help at any time. In addition, AutoAlert provides an added layer of protection by automatically placing a call for help if a fall is detected and you can't push your button because you are disoriented, immobilized or unconscious.

This enhanced service option can provide even greater peace of mind and confidence. Lifeline is the FIRST medical alert service provider that integrates this capability into a pendant-style Help Button.

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Get Started Today

HHC at Home Lifeline Get Started Choice 1

1: Choose a Lifeline Service

Option 1: Lifeline
Our standard service includes your choice of a pendant or wrist-style Help Button. When help is needed, simply push the button at any time.

Option 2: Lifeline with AutoAlert
In addition to letting you push the button for help at any time, our enhanced service includes a pendant-style button that automatically places a call for help if a fall is detected and you can't push your button.

HHC at Home Lifeline Get Started Choice 2

2: Choose a Communicator

Option 1:Cordless Phone Communicator
This Communicator integrates 24-hour medical alert service into an easy-to-use cordless phone, that has a large display and enhanced sound quality.

Option 2: CarePartner Communicator
This Communicator works with your existing telephone to provide a direct, two-way connection to Lifeline.

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Phillips Logo Lifealert AutoAlertNo. 1 claim based on number of subscribers. Button signal range may vary due to environmental factors. *AutoAlert option is locally available at participating Lifeline programs. AutoAlert does not detect 100% of falls. If able, you should always press your button when you need help.

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